Frequently Asked Questions

To help you feel comfortable knowing you're choosing the right products, packages and service, we've answered our most commonly asked customer questions!

• Is all equipment wireless or do I need a phone line?
  All of our equipment is wireless, which means no unsightly wires or cables hanging anywhere.
• I'd like to see how the system works - is that possible?
  Absolutely! You can head over to our How It Works page to check out our ‘how to’ breakdown of the entire system
• Is my system covered under warranty?
  Absolutely. All equipment included in your home automation system is covered by a full manufacturer warranty.
• What if I move?
  Your customer service rep can chat with you about our moving policy and make transitioning into your new home hassle-free.
• If I'm having any issues with my system and need assistance, who do I call?
  We offer 24/7 tech support for your system. Simply give us a call at 1-800-429-1593 - we're always here to help!
• Am I eligible for a home owners insurance discount?
  In most instances, yes. Simply contact your insurance provider and let them know which type of system you've signed up for. They'll let you know over the phone whether you're eligible.
• Do I need an alarm permit?
  Most cities do require an alarm permit for new systems. Please contact your city permit office for further information.

If you have any further questions about our products, packages or service, please contact a customer services representative at 1-800-429-1593.